about shop & products
Why Didn’t I Receive an Order Confirmation
Email?
First thing be sure to check your spam
folder!
Check your order status there!
If you haven’t received an order
confirmation or shipping email, please
contact our customer service. We’ll confirm
the email address associated with your
account.
We often find that typos in the email
address are a common reason for missing
emails.
Can i Change or Cancel My Order?
Depending on your situation, if you have
placed an order and completed the payment,
it cannot be canceled. However, if you wish
to change your order after payment, you can
contact our business WhatsApp. The order
receipt will be automatically canceled if
you do not pay the invoice by the specified
time.
Are Prices Different Between the Website and
the Store?
Due to the variety of products and stock
levels that may differ between various
stores and the website, sale prices and
promotions might not always be the same. All
promotional prices and product availability
are subject to change. Some offers may also
only be available at specific stores.
How long is the process from order to
shipment?
The estimated delivery time is based on two
factors: order processing time and transit
time. In-stock items will be shipped once
the items are located, your payment is
approved, and the recipient’s address is
verified. For most orders, this process
begins after your online order is placed.
Depending on the time you place your order,
the order processing may not start until the
next business day. Business days are Monday
through Friday, excluding National Holidays.
During this period, you may experience
longer-than-average order processing times.
How Do I Make a Payment?
Currently, the payment process for products
is through bank transfer. The bank account
details are provided in the invoice email
when making the payment. Once the payment is
completed, we will confirm the payment and
proceed with the shipping process.